To correctly process the return or exchange,
please carefully follow the instructions below.
1. Package preparation
Carefully pack the items in a suitable box.
Attach the return label to the outside of the package.
Print the shipping label attached to the email you received.
Important note
The completed return form must be included inside the package. It is available at the following link: https://cdn.shopify.com/s/files/1/0899/7525/9520/files/Modulo_reso.pdf?v=1785340126
Including the form allows for correct identification of the return and faster processing of the return or replacement request.
To ensure faster processing times, we recommend dropping off the package at a Punto Poste location. Alternatively, you may choose one of the following options:
▪ Drop-off at a Punto Poste location
You can find the nearest Punto Poste location by visiting the following link and selecting the “Punti Poste” filter:
https://www.poste.it/cerca-mappe-app/?vieni-in-poste
▪ Drop-off at a Post Office
You can go to any post office with the package already prepared and the label attached.
▪ Schedule a home pickup
You can book a courier pickup through the Poste Italiane website at the following link:
https://www.poste.it/prenota-ritiri/index.html#!/iniziare
During the procedure, you will be asked to enter the following code:
Waybill code
The LDV code will be included in subsequent emails once the request has been completed.
Alternatively, you can contact Poste Italiane by phone to arrange the pickup. If a tracking number is requested, please provide the code indicated above.